Hospitality Rattan Warranty
Hospitality Rattan warrants that their patio line is free from manufacturers’ defects, workmanship and materials for a period of 3 year for the frame / fiber weaving and 1 year for the cushions from the date of purchase.
Hospitality Rattan will repair, or at their discretion, replace any part of the product or the entire product if it is defective in material or workmanship. Should a repair be necessary, photographs and proof of the defect is required for replacement and/or repair. Please contact us to schedule an inspection promptly after receiving the product if a problem is evident.
This warranty does not cover freeze damage within the frames. Any indication of abnormal or abusive use of the product will void this warranty. Hospitality Rattan does not recommend that furniture be placed in an upside down position, as water may seep through the drain holes.
This warranty is made to you as a customer of Bettetpatio.com and is not transferable under any circumstances.
Warranty is void for any of the following conditions:
Hospitality Rattan has been a leading manufacturer and distributor of contract quality rattan, wicker, and bamboo furnishings since 2000. The company's product lines have become dominant in the Casual Rattan, Wicker, and Outdoor Markets because of their quality construction, variety, and attractive design. Designed for buyers who appreciate upscale furniture with a tropical feel, Hospitality Rattan offers a range of indoor and outdoor collections featuring all-aluminum frames woven with Viro or Rehau synthetic wicker fiber that will not fade or crack when subjected to the elements. Hospitality Rattan furniture is manufactured to hospitality specifications and quality standards, which exceed the standards for residential use. Hospitality Rattan's Environmental Commitment Hospitality Rattan is continually looking for ways to limit their impact on the environment and is always trying to use the most environmentally friendly manufacturing techniques and materials possible.
We can't wait for you to enjoy your new BBQ Island.
For items that are too large or fragile to be delivered via UPS, USPS and FedEx, we partner with carriers specializing in the transportation and delivery of Large Parcel freight. Shipping options will vary depending on the size of your item.
For these oversized items, BetterPatio has built a national network of reliable, professional last mile service providers who assist in the unloading, delivery and set up of your BBQ Island and/or Outdoor Fireplace.
If you are interested in any of these options, a customer support representative will be in touch with you after your purchase for follow up and estimates.
What is BetterPatio's Free Curbside Delivery?
Free curbside delivery is the method used on all our freight shipments unless other arrangements are made. The driver is only obligated to deliver curbside at the end of your driveway. It will be your responsibility to move it from there. This option is ideal for those who have support or equipment to assist in moving your items to your preferred destination. While it's entirely possible to move freight shipments without additional assistance, we recommend our additional delivery services for a seamless experience.
Please note that Curbside Delivery is the only delivery option available with other retailers. If you do not have a way to lift heavy objects from your curb or driveway, please consider BetterPatio's Preferred Delivery options for a stress-free experience.
What is BetterPatio's Premier (No Sweat) Delivery?
No Sweat Delivery is BetterPatio's version of Premier White Glove delivery. We've partnered with a leading Last Mile Delivery provider to move your BBQ Island or Outdoor Fireplace to your preferred location (i.e. backyard, pool area). Highlights of BetterPatio's Premier (No Sweat) Delivery:
What is BetterPatio's Standard Preferred Delivery?
BetterPatio will coordinate with a local service provider to move your items from your curb or driveway to your preferred destination.
If you are interested in these options, a customer support representative will be in touch with you after your purchase for follow up, estimate and deposit.
Questions regarding additional services?
We're available to talk at 1-866-412-1555, or simply email us at firstname.lastname@example.org for additional information.
If you are interested in these options, a customer support representative will be in touch with you after your purchase for follow up and estimates. Let us handle the heavy lifting with BetterPatio's Preferred Delivery Options.