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Freight Delivery Options

BetterPatio has built a network of freight experts and last-mile providers who specialize in oversized delivery. Curbside is free on every order — but if a 600-pound island at the end of your driveway is not a great outcome, these are your upgrades.

Standard

Curbside Delivery

FreeIncluded on every order

  • Used on all freight shipments unless you arrange otherwise
  • Driver delivers to the curb at the end of your driveway
  • Moving it from the curb is your responsibility
  • If the truck has no lift gate, or the item is too large for it, you unload from the truck with the driver's assistance
  • Best if you have help or equipment on hand
Most popular

Preferred Delivery

$800 to $1,600Typical estimate, quoted before delivery

  • We coordinate a local service to move your items from the freight terminal to where you actually want them
  • Delivery to your backyard, patio or pool area
  • Your order is opened and inspected before the delivery appointment
  • A two to four person team with a lift-gate box truck
  • Removal of packing material including pallets and boxes
Full service

Preferred Delivery Plus

Quoted per orderEstimate provided before delivery

  • Everything in Preferred Delivery
  • Assembly of your outdoor kitchen
  • Currently available on BetterPatio Mountain Series and Designer Series kitchens

Pricing is always estimated before you commit. Final cost depends on your location, the size and weight of the order, and how accessible the destination is. A customer support representative contacts you after purchase to walk through the estimate and collect a deposit — nothing is charged automatically. Preferred Delivery may also be unavailable in some regions, so ask us before you buy if it matters to you.

How it works

  1. 1

    Place your order

    Order normally. Curbside is included, so nothing is required at checkout.

  2. 2

    We reach out

    We email a short questionnaire about access, surface and destination.

  3. 3

    You get an estimate

    We quote the upgrade based on your answers. You decide whether to take it.

  4. 4

    Delivery is scheduled

    The delivery team calls to book a date and a four-hour window that works for you.

What is not included

These apply to both paid tiers. If you need any of them, tell us early and we will help you plan around it.

  • Plumbing installation, electrical wiring, or any service requiring power tools
  • Gas line connection
  • Additional equipment such as forklifts, cranes or power jacks
  • Stairs or steep inclines
  • Gate or fence removal
  • Leveling or grouting, and setup of accessories

Which one should I pick?

I have a flat driveway, a couple of strong friends and a dolly

Curbside is probably fine. It is free, and plenty of customers handle it themselves. Just make sure you have the help lined up for the delivery window, because the driver will not wait.

I am buying a complete BBQ island or outdoor fireplace

Take one of the paid tiers. These items regularly exceed 500 pounds and are awkward as well as heavy. See our Preferred Delivery page for how we handle islands and fireplaces specifically.

I want it assembled and ready to cook on

Preferred Delivery Plus, if your kitchen qualifies. It is currently offered on BetterPatio Mountain Series and Designer Series outdoor kitchens.

My backyard is hard to reach

Tell us before you order. Narrow gates, stairs, steep slopes and soft ground all change what is possible. Call 866-412-1555 and we will tell you honestly what will and will not work.


Questions about delivery?

We would much rather talk it through before your order ships than solve it on the day.