We work hard to offer the best prices online. If you find a lower price somewhere else within 30 days of buying from us, tell us and we will refund the difference. You should never have to wonder whether you could have done better.
You have 30 days from your order date to submit a claim.
We compare item price, shipping charges and sales tax — not just the sticker.
We credit the difference back to your original payment method.
Email support@betterpatio.com within 30 days of your order with three things:
From your BetterPatio confirmation email.
The same product, in stock, on their live website.
So we can compare the true total cost, not just the listed price.
We review it and process the credit accordingly. If something does not qualify, we will tell you why rather than leave you guessing.
Our guarantee has a few limits, and they exist to keep the comparison fair and like-for-like.
One exclusion worth explaining: we no longer price match Cal Flame fireplaces and BBQ islands. We use extra packing and handling on Cal Flame custom orders to protect them in transit, and we absorb that cost. Most competitors do not, which raises the odds of your order arriving damaged. We would rather protect the order than win on price and hand you a freight claim.
The guarantee applies after purchase — you buy from us first, then submit the claim. If you have found a better price and have not ordered yet, call 866-412-1555 and we will talk it through with you.
That is exactly what this is for. As long as it is within 30 days of your order date and meets the conditions above, send it in.
Custom and made-to-order builds are specified to your space, so there is rarely an identical product to compare. For those, talk to your designer about the quote directly — start here.
Ask us. Call 866-412-1555 or message the team and we will confirm what can be combined on your order. See the Military Discount page for details.
