Amazing sofa!
Great island. Contact Drew to help you through the process!
Table and chair were delivered today. Product is amazing however there is crack on table top. Hope to get a replacement and update the review.
BetterPatio strives to provide you with an exceptional customer experience.
We understand the importance of outdoor living, and we're committed to providing you with the very best in service.
No Sales Tax Policy
Our Fulfillment Process
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and the credit card charge was processed for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
More than 90 percent of our active products are tied to our suppliers inventory control systems, so if we say we have the item in stock, then it's most likely ready for fulfillment and shipment.
Backordered Items
If your item is on backorder or unavailable, we will always reach out to the email provided at the time of order, usually within 1 to 2 business days after order.
Shipping Policy + Locations
Please note that we only offer free shipping to shipping locations within the continental United States. There are a few exceptions:
Freight + Parcel Shipping Policy
Once a shipment is in the hands of the delivery company, we are not able to change shipping addresses. Additionally, we cannot make a delivery happen on a certain day, and we can only approximate delivery times based on what the delivery company makes available to us. We wish we could have more control over shipments.
Freight Delivery
For BBQ Island, Outdoor Fireplace and Oversized Items, see our Preferred Delivery FAQ section below.
Defective Products
Defective products are rare, however do occur from time to time. Feel free to reach out using the chat below to begin the process. Here's typically how it works:
Delivery Inspection and Damage Policy
While rare, damage during freight does occur from time to time. It is up to the customer to inspect the order as soon as it's received. Please inspect the packaging of your item(s) when they arrive:
Cancellations + Returns
Custom Order Cancellation Policy
Custom orders and made-to-order items, including but not limited to Prefabricated BBQ Islands, Custom Outdoor Kitchens, Prefabricated Outdoor Fireplaces, Chicago Brick Oven Pizza Ovens, Outdoor Televisions and Customized Cushions, are subject to the following conditions:
Free curbside delivery is the method used on all our freight shipments unless other arrangements are made. The driver is only obligated to deliver curbside at the end of your driveway. It will be your responsibility to move it from there.
This option is ideal for those who have support or equipment to assist in moving your items to your preferred destination.
While it's entirely possible to move freight shipments without additional assistance, many of our deliveries exceed traditional weights and sizes, and our additional delivery services can provide a seamless experience.
Curbside Delivery is the only delivery option available with other retailers.
If you do not have a way to lift heavy objects from your curb or driveway, you may want to consider BetterPatio's Preferred Delivery options for a stress-free experience.
BetterPatio has partnered with leading Last Mile Delivery providers to move your outdoor kitchen, BBQ Island, Outdoor Fireplace, Outdoor Fire Pit or furniture to your preferred location (i.e. backyard, pool area).
Because each delivery is unique, our estimates are based on a number of factors, including but not limited to the following: location of final destination, size and weight of order, region / location, and making sure your order is delivered safely. Estimates range from $800 to $1,600 depending on these factors.
After your order purchase, we'll send you a series of emails asking about your delivery. Once you complete the 2 minute questionnaire, we'll send the information to our Preferred Delivery partners for estimates.
If you approve, we'll ship your order and Preferred Delivery team will call to schedule your delivery time and date.
Please note that all customers are required to sign a waiver acknowledging the questions have been answered as accurately as possible.
BetterPatio and BetterPatio's Preferred Delivery partners strive to provide reasonable and safe options for delivery of your order. BetterPatio and the Preferred Delivery team will do everything possible to meet and exceed your expectations, however if any of the information provided by the customer is unreliable or inaccurate, or if any pertinent information is omitted in the questionairre, BetterPatio cannot be held liable or responsible.
If the pathway is blocked or inaccessible, or the pathway is deemed unsafe for delivery by the Preferred Delivery team, the delivery team will place the order as close as possible to the desired destination, the delivery will be considered complete, and alternative delivery plans will have to be made at the customer's expense.
The delivery team will not be responsible or equipped to perform gas or plumbing installation, electrical wiring or services requiring the use of power tools.
Leveling or additional grouting is not included.
Preferred Delivery does not include additional equipment including forklifts, cranes or power jacks; stairs or steep inclines, or gate/fence removal.
It also does not include unpacking or setup of accessories.
With Preferred Delivery Plus, you will receive everything in our Preferred Delivery, but also includes assembly of your outdoor kitchen.
Please note, Preferred Delivery Plus is only available on BetterPatio Mountain and BetterPatio Designer Seriesoutdoor kitchens at this time.
If you have an issue or question, feel free to send a contact form below and we'll be back in touch usually within 4 business hours. Please include your order number and concern in the message.