As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and the credit card charge was processed for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will reach out to you via e-mail or telephone. If your item(s) are available for immediate shipment (as per the shipping time specified on the product page) we will submit the order for shipment. Please note that we only offer free shipping to shipping locations within the continental United States. For customers outside of the continental United States, we offer free shipping to a freight forwarding port or airport within the geographical continental United States. The customer would be responsible for shipping outside of the continental United States.
If your order is in stock and we process the charges to your credit card it will usually ship within the time frame specified on the product page. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at Customercare@betterpatio.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos to Customercare@Betterpatio.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a 20% administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges plus the original shipping costs incurred by betterpatio.com. Refunds will only be issued to the original credit card that you use when placing your order. All products are eligible for return within 30 days of delivery on condition that they are new, unused, unassembled, and resalable items in their original packaging.
There are no returns on custom made/made to order items.
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