We can't wait for you to enjoy your new BBQ Island.
For items that are too large or fragile to be delivered via UPS, USPS and FedEx, we partner with carriers specializing in the transportation and delivery of Large Parcel freight. Shipping options will vary depending on the size of your item.
For these oversized items, BetterPatio has built a national network of reliable, professional last mile service providers who assist in the unloading, delivery and set up of your BBQ Island and/or Outdoor Fireplace.
If you are interested in any of these options, a customer support representative will be in touch with you after your purchase for follow up and estimates.
What is BetterPatio's Free Curbside Delivery?
Free curbside delivery is the method used on all our freight shipments unless other arrangements are made. The driver is only obligated to deliver curbside at the end of your driveway. It will be your responsibility to move it from there. This option is ideal for those who have support or equipment to assist in moving your items to your preferred destination. While it's entirely possible to move freight shipments without additional assistance, we recommend our additional delivery services for a seamless experience.
Please note that Curbside Delivery is the only delivery option available with other retailers. If you do not have a way to lift heavy objects from your curb or driveway, please consider BetterPatio's Preferred Delivery options for a stress-free experience.
What is BetterPatio's Premier (No Sweat) Delivery?
No Sweat Delivery is BetterPatio's version of Premier White Glove delivery. We've partnered with a leading Last Mile Delivery provider to move your BBQ Island or Outdoor Fireplace to your preferred location (i.e. backyard, pool area). Highlights of BetterPatio's Premier (No Sweat) Delivery:
- A single contact for your delivery questions and answers.
- Opening and inspecting of your BBQ Island and/or Outdoor Fireplace prior to delivery appointment.
- Appointment window of 2-4 hours.
- Delivery is performed with a two-to-four person delivery team typically using a 20 to 24 foot box truck with lift gate capability.
- Product is delivered to preferred location and set in place.
- Order is uncrated, appliances and components unboxed and appliances placed as needed.
- Removal of packing material debris including pallets and boxes.
- Please note that the delivery team will not be equipped to perform plumbing installation, electrical wiring or services requiring the use of power tools. Leveling or additional grouting of islands is not included. Does not include additional equipment including forklifts, cranes or power jacks; stairs or steep inclines, or gate/fence removal.
- Clear pathway must be accessible prior to delivery.
What is BetterPatio's Standard Preferred Delivery?
BetterPatio will coordinate with a local service provider to move your items from your curb or driveway to your preferred destination.
- Freight carrier delivers your BBQ Island and/or Outdoor Fireplace curbside. Appointment required. Separate appointment required to move your items to your Preferred Location, usually within 48-72 hours.
- Preferred Location delivery is performed with two-to-four delivery team members.
- Order is uncrated, appliances and components unboxed and appliances placed as needed.
- Please note that the delivery team will not be equipped to perform plumbing installation, electrical wiring or services requiring the use of power tools. Leveling or additional grouting of islands is not included. Does not include additional equipment including forklifts, cranes or power jacks; stairs or steep inclines, or gate removal.
- Clear pathway must be accessible prior to delivery.
If you are interested in these options, a customer support representative will be in touch with you after your purchase for follow up, estimate and deposit.
Questions regarding additional services?
We're available to talk at 1-866-412-1555, or simply email us at support@betterpatio.com for additional information.
If you are interested in these options, a customer support representative will be in touch with you after your purchase for follow up and estimates. Let us handle the heavy lifting with BetterPatio's Preferred Delivery Options.
