BetterPatio has built a national network of reliable, professional last mile service providers who assist in the unloading, delivery and set up of your BBQ Island, Outdoor Fireplace or oversized order. If you need assistance with your delivery and setup, let us know and we'd be happy to assist:

What is Free Curbside Delivery?

Free curbside delivery is the method used on all our freight shipments unless other arrangements are made. The driver is only obligated to deliver curbside at the end of your driveway. It will be your responsibility to move it from there.

This option is ideal for those who have support or equipment to assist in moving your items to your preferred destination. While it's entirely possible to move freight shipments without additional assistance, we recommend our additional delivery services for a seamless experience.

Please note that Curbside Delivery is the only delivery option available with other retailers. If you do not have a way to lift heavy objects from your curb or driveway, please consider BetterPatio's Preferred Delivery options for a stress-free experience.

What is Preferred Delivery?

BetterPatio has partnered with leading Last Mile Delivery providers to move your BBQ Island, Outdoor Fireplace, Outdoor Fire Pit or furniture to your preferred location (i.e. backyard, pool area). Highlights of BetterPatio's Preferred Delivery:

• Ability to select your own delivery dates and times via email.
• Opening and inspecting of your order prior to delivery appointment.
• A four-hour appointment window
• Delivery is performed with a two-to-four person delivery team typically using a 20 to 24 foot box truck with lift gate capability.
• Order is uncrated, appliances and components unboxed and appliances placed as needed.
• Removal of packing material debris including pallets and boxes
• Please note that the delivery team will not be equipped to perform gas or plumbing installation, electrical wiring or services requiring the use of power tools. Leveling or additional grouting of islands is not included. Does not include additional equipment including forklifts, cranes or power jacks; stairs or steep inclines, or gate/fence removal. Does not include unpacking or setup of accessories.
• Clear pathway must be accessible prior to delivery--including but not limited to--clearance to move items through gates and entranceways. *

Questions?

We're available to talk at 1-866-412-1555, or simply email us here for additional information. 

If you are interested in learning more, a customer support representative will be in touch with you after your purchase for follow up and estimates.

Let us handle the heavy lifting with BetterPatio's Preferred Delivery.

*BetterPatio will not be held liable or responsible for delivery of items that cannot be reasonably and safely placed to your desired destination. If the pathway is blocked or obstacles prevent the delivery of the order, the delivery team will place the product as close as possible to the desired destination and any fees will not be subject to refund.

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Freight Shipping

• Freight shipping is used only when orders are oversized. The standard freight shipping delivery method is typically called Curbside Delivery. Curbside delivery is the method used on all our freight shipments unless other arrangements are made. The shipment will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, we cannot be held responsible for damages that may occur during delivery.
• Your delivery will be made with a full-size Semi-Truck ranging from 20 to 53 feet in length. The truck will not be a box truck like a UPS or FedEx truck. The driver is only obligated to deliver curbside at the end of your driveway. It will be your responsibility to move it from there. In some cases, drivers will deliver up your driveway when possible, but it is up to them to decide. They may help, but are not obligated to assist once the freight is off the truck. If the truck does not have a lift gate, you would be responsible for getting the item off the back of the semi-truck.
• The delivery company should give you a call a day or two ahead of time to schedule and confirm the delivery timeframe. If the customer cannot accept delivery within 5 business days of being notified, storage fees may incur and will be payable prior to delivery.
• Once a shipment is in the hands of the freight company, we are not able to change shipping addresses without additional charges. Additionally, we cannot make a delivery happen on a certain day, and we can only approximate delivery times based on what the delivery company makes available to us. We wish we could have more control over shipments.
• If an item is shipped and returned because it is not deliverable due to an incorrect address, or the customer is unable to accept the item for any reason, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
• For BBQ Island, Outdoor Fireplace and Oversized Items, and for Preferred Delivery Options, click here.