Fire Pit Art Manufacturers Warranty:
All Fire Pit Art components are warranted for a period of 10 years after date of purchase by the original owner.
Artisan Spark Guard Warranty
Fire Pit Art® Artisan Spark Guards are handcrafted to fit Fire Pit Art® and no returns are accepted if they are purchased to fit any other product except Fire Pit Art. All though we use very heavy mesh screen it is susceptible to the high direct heat of the fire pit. Longevity is determined by the frequency and intensity of the fires and will be different for every user.
Although it may rust the fire screen material is guaranteed for sixty days against failure, the frame work is guaranteed for ten years with proof of purchase and would be shipped back prepaid to Fire Pit Art.
We can't wait for you to enjoy your new BBQ Island.
For items that are too large or fragile to be delivered via UPS, USPS and FedEx, we partner with carriers specializing in the transportation and delivery of Large Parcel freight. Shipping options will vary depending on the size of your item.
Large Parcel Delivery
The standard freight shipping delivery method is typically called curbside delivery. Curbside delivery is the method used on all our freight shipments unless other arrangements are made.
The delivery company should give you a call a day or two ahead of time to schedule and confirm the delivery timeframe. Your delivery will be made with a full-size Semi-Truck ranging from 20 to 53 feet in length. Unfortunately, we do not have control over the size of the truck used to deliver your island.
In most cases, the driver will usually need a lift gate and hand truck / pallet jack to remove the Island from the truck. Please note: The driver is only obligated to deliver curbside at the end of your driveway. In some cases, drivers will deliver up your driveway when possible, but it is up to them to decide. They may help, but are not obligated to assist once the freight is off the truck.
If the item is too large to use the lift gate, you will be responsible for getting the item off the back of the truck, or picking up the item from the nearest freight terminal. In these instances, Better Patio does offer Preferred Delivery as an additional service to assist in oversized freight unloading.
Please see our Shipping Policy for additional information.