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| Link | You are here | View | View | View |
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Product details
Details, shipping and returns
Replacing your Cal Flame Grill burners? BetterPatio is the Number One Authorized Cal Flame dealer in America with the compatible burners you need. This product fits G-Series, P-Series Grills, and Convection Grills with 16" x 2" dimensions. Shipped directly from Pomona, CA.
This Cal Flame Stainless Steel Replacement Burner comes with an instruction booklet and it's very easy to install. As shown below, once your old burner is removed, simply insert, slide and then set your new burner in place. Enjoy the new, clean look with your stainless steel replacement burners!
Removing Your Cal Flame Burners
The burners can be removed by taking out the locking pins and carefully lifting them up and away from the valve orifice. The locking pins are located under the grill toward the back. They are used to keep the burners in place during shipping and are not necessary to operate your grill.
Replacing Your Cal Flame Burners
Before you replace the burners, inspect the gas valve orifices for cleanliness and condition and the location of the igniters. Set the flame tamers in place before you replace the burners. Carefully insert the burner into the opening for the valve orifice and gently slide it in. Then set the other end of the burner down so the anchor post rests in the hole. When you replace the burners, you don’t need to replace the locking pins.
Staff Tip: If you haven’t used your grill in a few months, we recommend that you clean the burners and the interior of your grill. Cleaning the burners periodically will keep them burning evenly and cleanly and help prevent “flashback”, a type of fire in and around the gas tubes. This happens when spiders and small insects inhabit or make nests in the burner tubes, obstructing the gas flow.
Cleaning Your Cal Flame Burners
Use a wire brush to clean the outer surface of each burner to remove food residue and dirt. Clean any clogged ports with a stiff wire such as an opened paper clip. Make sure the flow channel is clear. The flow channel is the narrow slot on the bottom of the burner near the anchor post. Inspect each burner for damage, such as cracks and holes. If any damage is found, don’t use the grill until you replace the burner.
Free shipping to the continental United States. Most non-custom items ship in 2 to 3 business days. Large items ship curbside by freight and need a signature.
We're here to make sure your customer experience is exceptional.
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and the credit card charge was processed for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable we will reach out to you via e-mail or telephone. If your item(s) are available for immediate shipment (as per the shipping time specified on the product page) we will submit the order for shipment.
Our items generally ship within two to three business days on non-customized items. Please note that we only offer free shipping to shipping locations within the continental United States. For customers outside of the continental United States, we offer free shipping to a freight forwarding port or airport within the geographical continental United States. The customer would be responsible for shipping outside of the continental United States.
ORDER SHIPMENT
If your order is in stock and we process the charges to your credit card it will usually ship within the time frame specified on the product page. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at support@betterpatio.com
All larger shipments are curb-side shipments, unless noted and will ship via freight carrier. The shipment will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, we cannot be held responsible for damages that may occur during delivery.
Once a shipment is in the hands of the delivery company, we are not able to change shipping addresses. Additionally, we cannot make a delivery happen on a certain day, and we can only approximate delivery times based on what the delivery company makes available to us. We wish we could have more control over shipments.
If an item is shipped and returned because it is not deliverable due to an incorrect address, or the customer is unable to accept the item for any reason, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
FREIGHT SHIPPING
Freight shipping is used only when orders are oversized. The standard Freight shipping delivery method is typically called “curbside delivery. Curbside delivery is the method used on all our freight shipments unless other arrangements are made.
The delivery company should give you a call a day or two ahead of time to schedule and confirm the delivery timeframe. If the customer cannot accept delivery within 5 business days of being notified, storage fees may incur and will be payable prior to delivery.
Your delivery will be made with a full-size Semi-Truck ranging from 20 to 53 feet in length. The truck will not be a box truck like a UPS or FedEx truck. The driver is only obligated to deliver curbside at the end of your driveway. It will be your responsibility to move it from there.
If your destination is hard-to-reach, or trucks have trouble accessing your driveway, additional delivery fees may apply and/or you will be responsible for making alternate arrangements.
In some cases, drivers will deliver up your driveway when possible, but it is up to them to decide. They may help, but are not obligated to assist once the freight is off the truck. If the truck does not have a lift gate, you would be responsible for getting the item off the back of the semi-truck.
30 days to return new, unused, unassembled items in original packaging. Custom and made-to-order items are not returnable. Orders cancelled after 48 hours carry a 20 percent restocking fee.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and the credit card charge was processed for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will reach out to you via e-mail or telephone. If your item(s) are available for immediate shipment (as per the shipping time specified on the product page) we will submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will usually ship within the time frame specified on the product page. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at Customercare@betterpatio.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos to Customercare@Betterpatio.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a 20% restocking fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges plus the original shipping costs incurred by betterpatio.com. BetterPatio LLC reserves the right to cancel an order.
Refunds will only be issued to the original credit card that you use when placing your order. All products are eligible for return within 30 days of delivery on condition that they are new, unused, unassembled, and resalable items in their original packaging.
There are no returns on custom made/made to order items.
Building a full outdoor kitchen?
If this is part of a bigger build, we will design the whole kitchen to scale and quote it in one go.
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Who stands behind this, and how it gets to you
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Returns
30 days on new, unused, unassembled items in original packaging.
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Payment
Monthly payment options are shown at checkout, so a full build does not have to be paid up front.
Financing options
Questions about warranty or delivery on this unit? Call 866-412-1555
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Cal Flame Replacement Stainless Steel G...
