BetterPatio has built a national network of reliable, professional last mile service providers who assist in the unloading, delivery and set up of your Cal Flame BBQ Island. Cal Flame BBQ Islands are completely pre-fabricated. This means your Island will ship as one unit (with a few exceptions) with the appliances boxed separately. These islands are generally heavy and require more than one person to move in place.
What is BetterPatio's Free Curbside Delivery?
Free curbside delivery is the method used on all our freight shipments unless other arrangements are made. The driver is only obligated to deliver curbside at the end of your driveway. It will be your responsibility to move it from there.
What is BetterPatio's Preferred Delivery?
This option is ideal for those who have support or equipment to assist in moving your items to your preferred destination. While it's entirely possible to move freight shipments without additional assistance, we recommend our additional delivery services for a seamless experience.
Please note that Curbside Delivery is the only delivery option available with other retailers. If you do not have a way to lift heavy objects from your curb or driveway, please consider BetterPatio's Preferred Delivery options for a stress-free experience.
BetterPatio has partnered with leading Last Mile Delivery providers to move your BBQ Island, Outdoor Fireplace, Outdoor Fire Pit or furniture to your preferred location (i.e. backyard, pool area). Highlights of BetterPatio's Preferred Delivery:
Questions regarding additional services?
- Ability to select your own delivery dates and times via email.
- Opening and inspecting of your order prior to delivery appointment.
- A four-hour appointment window
- Delivery is performed with a two-to-four person delivery team typically using a 20 to 24 foot box truck with lift gate capability.
- Order is uncrated, appliances and components unboxed and appliances placed as needed.
- Removal of packing material debris including pallets and boxes
- Please note that the delivery team will not be equipped to perform gas or plumbing installation, electrical wiring or services requiring the use of power tools. Leveling or additional grouting of islands is not included. Does not include additional equipment including forklifts, cranes or power jacks; stairs or steep inclines, or gate/fence removal. Does not include unpacking or setup of accessories.
Clear pathway must be accessible prior to delivery--including but not limited to--clearance to move items through gates and entranceways. *
We're available to talk at 1-866-412-1555, or simply email us at email@example.com for additional information.
If you are interested in these options, a customer support representative will be in touch with you after your purchase for follow up and estimates. Let us handle the heavy lifting with BetterPatio's Preferred Delivery Options.
Please note that BetterPatio cannot guarantee Preferred Delivery for your area due to delivery network limitations. BetterPatio cannot cancel or refund custom made-to-order items if Preferred Delivery is not available.
Please call 1-866-412-1555 to confirm prior to purchase if Preferred Delivery if essential to your purchase.
*BetterPatio will not be held liable or responsible for delivery of items that cannot be reasonably and safely placed to your desired destination. If the pathway is blocked or obstacles prevent the delivery of the order, the delivery team will place the product as close as possible to the desired destination.