Amazing sofa!
Great island. Contact Drew to help you through the process!
Table and chair were delivered today. Product is amazing however there is crack on table top. Hope to get a replacement and update the review.
Panama Jack Outdoor Furniture Warranty
Thank you for choosing Panama Jack outdoor furniture. With proper use and care, we are confident that our product will provide you with years of trouble free enjoyment. Your furniture comes with a limited warranty against manufacturer defects. Standard warranty periods for each category of furniture are provided below.
Extruded Aluminum Furniture
3 Year warranty for residential applications
1 Year warranty for commercial applications
Woven Fiber “Viro Brand”
3 Year warranty for residential applications
1 Year warranty for commercial applications
Sling Fiber “Twitchell Brand”
1 Year warranty for residential or commercial applications
Teak Furniture
3 Year warranty for residential applications
1 Year warranty for commercial applications
Umbrellas / Bases
1 Year warranty for residential applications
Panama Jack will repair, or at our discretion, replace any part of the product or the entire product if it is defective in material or workmanship. Should a repair be necessary, photographs and proof of the defect is required for replacement and/or repair. Please contact your Pelican Reef sales representative for an inspection promptly after receiving the product if a problem is evident.
This warranty does not cover freeze damage within the frames. Any indication of abnormal or abusive use of the product will void this warranty. Pelican Reef does not recommend that furniture be placed in an upside down position, as water may seep through the drain holes. Teak weathering process takes place when left outside will form a silver-gray patina and takes place after a few months depending on the amount of rain and sun exposure.
If you prefer to keep the teak golden color, we recommend using a teak protector which is purely a cosmetic application and will need to be reapplied seasonally.
Warranty is void for any of the following conditions: