Freight Shipping

• Freight shipping is used only when orders are oversized. The standard freight shipping delivery method is typically called Curbside Delivery. Curbside delivery is the method used on all our freight shipments unless other arrangements are made. The shipment will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, we cannot be held responsible for damages that may occur during delivery.
• Your delivery will be made with a full-size Semi-Truck ranging from 20 to 53 feet in length. The truck will not be a box truck like a UPS or FedEx truck. The driver is only obligated to deliver curbside at the end of your driveway. It will be your responsibility to move it from there. In some cases, drivers will deliver up your driveway when possible, but it is up to them to decide. They may help, but are not obligated to assist once the freight is off the truck. If the truck does not have a lift gate, you would be responsible for getting the item off the back of the semi-truck.
• The delivery company should give you a call a day or two ahead of time to schedule and confirm the delivery timeframe. If the customer cannot accept delivery within 5 business days of being notified, storage fees may incur and will be payable prior to delivery.
• Once a shipment is in the hands of the freight company, we are not able to change shipping addresses without additional charges. Additionally, we cannot make a delivery happen on a certain day, and we can only approximate delivery times based on what the delivery company makes available to us. We wish we could have more control over shipments.
• If an item is shipped and returned because it is not deliverable due to an incorrect address, or the customer is unable to accept the item for any reason, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
• For BBQ Island, Outdoor Fireplace and Oversized Items, and for Preferred Delivery Options, click here.