We are very excited for you to receive your new Fireplace.
Your Fireplace will be delivered via a Freight truck to the location closest to where the freight truck has reasonable access to at the end of or on your driveway. Please arrange help ahead of time for the island to be taken off of the truck and brought to where you need it on your property so the delivery process can be as smooth as possible.
The freight truck company will call you ahead of time to schedule a delivery appointment. Somebody must be available at the drop off location to accept and sign for the island.
It is your responsibility to inspect the fireplace once it is offloaded. The driver will give you time to inspect the fireplace. If there is any visible damage to the packaging or to the fireplace itself, this must be noted on the Proof of Delivery document that you will sign. Please make sure to inspect the fireplace well as if there is any external damage that is not noted, the freight company will be released from their liability for the damage. Although damage generally does not happen, If there is visible damage, please note it on the Proof of Delivery, and call our customer service department at 866-412-1555.