Napoleon Stylus Wallmount Electric Fireplace with Shelf NEFP325019W

What delivery actually looks like

• 1

  Curbside freight with a liftgate. The truck unloads at the end of your driveway. The driver is not able to bring it round the back or inside.

• 2

  Moving it from there is on you. Local movers typically charge $400 to $600 for the last stretch. Piano movers and handyman services both do this work regularly.

• 3

  Measure before you order. Check your gate width and side access against the line drawings. It is far cheaper to find a problem now than on delivery day.

• 4

  Inspect before you sign. Count the pallets and note any damage on the delivery receipt before signing. Photograph anything questionable, refuse delivery if there is visible damage, and send us photos within 48 hours.

All orders ship with damage insurance. If something arrives damaged we file the freight claim with the carrier on your behalf and arrange the replacement, so you are not chasing it.

Every consultation includes a free 3D rendering of your kitchen in your actual space.

Warranty and returns

• Returns30 days on new, unused, unassembled items in the original packaging.
• RestockingRestocking and return freight may apply on built-to-order items. We will confirm the exact figure before you commit.